When I play video online on the website, and try to advance the play button ahead it doesn’t let me play the video or the audio is not playing correctly.

If you are having trouble viewing the video, please press pause, to allow the video to load fully.  Then you can press play and the video will resume playing.  You cannot advance the play button if the video has not loaded fully.  You will see the video loading in grey, along the play line.  You do not have to wait until the whole video loads in order to start play. However you do need to wait for it to load to a certain point ahead of the play button, to view video correctly.

Posted in: Download Issues